StorM - Delay in data coming into StorM – Incident details

All systems operational

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Delay in data coming into StorM

ResolvedPartial outage38 hours 57 minutes

Affected

Website

Partial outage from 9:45 PM to 12:42 PM

User Interface

Partial outage from 9:45 PM to 12:42 PM

Search

Partial outage from 9:45 PM to 12:42 PM

One-Click Download

Partial outage from 9:45 PM to 12:42 PM

  • ResolvedUTC

    This incident has been resolved, and all valid data has been processed. If you find any issues with missing data, please reach out to support.

  • UpdateUTC

    The system has processed all outstanding data and is back to normal. Note that a few uploads and copy operations have failed, and we will try to resolve and rerun them to resolve this issue fully.

  • MonitoringUTC

    We implemented a fix and are currently monitoring the system.

    Please note there's quite a lot of updates in queue, which will may take up to 24 hours to process.

  • InvestigatingUTC

    We are aware of an issue in updating data in StorM, and we are investigating.
    Rest assured that any uploads and data modifications you may make is being saved in the system, and will be displayed once this issue is resolved