StorM - BSDAM unavailable due to Networking Issues – Incident details

All systems operational

BSDAM unavailable due to Networking Issues

Resolved
Operational
Started about 2 years agoLasted about 3 hours
Updates
  • Resolved
    Resolved

    Still no update from Networking Team, however we will mark this as resolved after observing uptime for an hour now.

  • Monitoring
    Monitoring

    We're observing normal access to BSDAM.

    No update from Networking Team has been provided yet. If we continue to see access as normal, we will mark this as resolved.

  • Update
    Update

    We're observing intermittent access to BSDAM, however no update from the Networking Team has been provided yet.

  • Identified
    Identified

    The Networking Team are investigating DMZ Firewall issues which affect the Load Balancer which provides access to BSDAM.

    We need to wait for Networking Team to resolve the issues.

    The "Hot Folders" and distribution of images should remain unaffected. However new product data (for example new EANs) may be delayed affecting new uploads.